We don't bill insurance, which keeps your results private and out of your insurance records. Many of our kits may be eligible for reimbursement with an HSA (health savings account) or FSA (flexible spending account). Eligibility is decided by your plan administrator, so please check with your plan.

How to submit for HSA/FSA reimbursement:

1. Pay for your kit with any card at checkout.

2. Log in to your HSA or FSA provider's website or app and start a new claim (often called "submit a receipt" or "pay me back").

3. Upload your itemized order receipt from Novalynn Fertility. It shows your name, the date, the collection kit purchased and the amount paid.

4. If your plan asks for a Letter of Medical Necessity, request one from your doctor.

Some insurers also reimburse lab testing if you submit your receipt directly to them.

Novalynn Fertility collection kits are currently available to residents in 49 U.S. states. We currently do not offer collection kits to residents of the state of New York. This is due to the state’s regulations around testing. Customer represents and warrants all collection kits will be ordered by an authorized person with authority to order such testing in accordance with all applicable Federal, State and Local laws.

Our blood collection card is a patented serum separator collection device which enables simple finger prick blood drop collection.

The blood collection card contains a special membrane that separates the red blood cells from the blood serum.

Once the blood sample is placed in the designated area and fully dried on the blood collection card, the patient places the blood collection card into the provided return pouch and mails it back using the downloadable return label and box.

The blood collection card storage shelf life has proved to last without issue over the past eight years and our studies continue beyond. The blood collection card is a Class 1 Specimen Transport Device and each blood sample sent in is processed within 24 hrs.

Our blood collection card technology eliminates the need for cold storage test tubes, dangerous needles, and painful vein punctures and is the same blood collection card that has been used for nearly a decade in the top US laboratories.

Each laboratory we use to process your sample is CLIA-certified, meaning it meets or exceeds the highest standards of validity and accuracy to obtain both state and federal certifications and submit themselves to regular inspections.

Each kit is packaged with: AD x100 blood collection card, alcohol pad, 3 lancets (you only need one but we provide two additional lancets in case), Band-Aid, dry storage pouch for blood collection card transport, a set of instructions, barcode labels and return shipping bag. In order to get your prepaid shipping return label, you must register your kit. If your collection kit requires a urine sample, the urine sample collection device is also included.

Every lab Novalynn Fertility works with is CLIA-certified (Clinical Laboratory Improvement Amendments), the same federal certification required of labs used by doctors' offices and hospitals. CLIA-certified labs must meet federal quality standards and are inspected regularly. Accurate results also depend on a good sample, so follow your kit instructions closely and make sure the collection area on your blood collection card is completely filled. Your collection kit is a tool to use with your doctor. Your results are for information only and don’t replace a visit with your healthcare provider.

Novalynn Fertility is HIPAA compliant and takes your privacy very seriously. We use state-of-the-art, bank-grade encryption to ensure your data is stored securely, and under no circumstance do we ever sell your data. Regular security audits are conducted to ensure that the server and all ePHI stored on it remain secure.

We are committed to ensuring the confidentiality, integrity, and availability of all ePHI stored on our servers and will continue to implement appropriate safeguards to protect this sensitive information. If you have any questions or concerns about the security of your ePHI on this server, please contact us at info@novalynnfertility.com.

It is important to note that urine samples must be shipped on the same day as they are collected. Delays in shipping may result in the expiration of the sample, which could affect the accuracy of the results.

Please be advised that shipping on a Thursday, Friday, or Saturday may cause delays in the processing and results of your urine sample. If possible, we recommend shipping your sample on a Monday, Tuesday, or Wednesday to ensure timely delivery.

Your results are posted to your private, HIPAA-compliant portal 2–5 days after your sample is received by the lab. Ship your sample Monday through Wednesday when possible to avoid weekend delays.

QNS stands for "quantity not sufficient." It means the lab didn't receive enough blood on your collection card to run your panel, so your sample can't be processed. To avoid it, follow your kit instructions and fill the collection area on the blood collection card completely, then let the card dry fully before packing it. If you're unsure whether you collected enough, contact us before you ship.

In May 2026, an international consensus published in The Lancet renamed polycystic ovary syndrome (PCOS) to polyendocrine metabolic ovarian syndrome (PMOS). The new name reflects that the condition affects hormones and metabolism throughout the body, not just the ovaries. It is the same condition, so our PMOS Kit (previously named PCOS) checks the same hormones as before. Only a healthcare provider can confirm PMOS. Our kit gives you information to bring to that conversation.